At Nanamica US, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy explains how we process and ship your orders.
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation
- Orders are processed Monday – Friday (excluding holidays)
- Orders placed on weekends or holidays will be processed on the next business day
Once your order is shipped, you will receive a shipping confirmation email with tracking information.
2. Estimated Delivery Times
Delivery times vary depending on your location:
- United States: 8–12 business days
- International Orders: 12–15 business days
Please note that these are estimated delivery times and may be affected by customs delays, weather conditions, or carrier issues.
3. Shipping Costs
- Shipping fees are calculated at checkout based on your location and selected shipping method
- Final shipping costs will be displayed before completing your order
4. International Shipping
We offer international shipping to multiple countries.
For international orders:
- Delivery times may vary depending on customs clearance
- Import duties, taxes, or customs fees may apply
- These charges are the responsibility of the customer
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Nanamica US is not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.
6. Lost or Delayed Packages
While we use reliable shipping carriers, delays may occasionally occur.
If your package is delayed or appears lost:
- Contact the shipping carrier first
- You may also contact our support team for assistance
7. Contact Information
For shipping-related inquiries, please contact us:
Nanamica US
125 Wooster St
New York, NY 10012
United States
📧 Email: support@nanamica.us
📞 Phone: +1 (213) 575-3811
Business Hours:
Monday – Friday: 09:00 AM – 6:00 PM